Painted Color Ceramics Common Questions

INSURANCE CLAIMS:

Your Packed box has been checked 3 times by 3 team members for accuracy.

All Shipped Packages arrive with INSURANCE.

If your item(s) are lost, stolen or broken: please FILE A CLAIM by emailing us at Paintedcolorceramics@hotmail.com

Your email MUST INCLUDE:

*Photos of box (all 4 sides and top)

*Photos of packing material (bubble wrap and popcorn)

*Photos of broken item(s)

*Tracking number

*Invoice number

*Date of you order

(the more info we have: the better chances of your claim being approved)

DO NOT THROW YOUR BOX AWAY UNTIL YOUR CLAIM IS APPROVED.

We may ask for more information when we file your claim to the ship company.

* Once the ship company approves your refund: you will be contacted. CLAIMS MAY TAKE UP TO 2 weeks.

We do NOT always replace items with the same item. Broken items UNDER $15 will be refunded back to method of payment. (credit/debit/paypal) Items OVER $16 will be given as a credit to our studio but CREDIT MUST BE USED WITHIN 90 days! NO EXCEPTIONS. We do NOT give a cash refund for all items. Shipping may not be credited if your order shipped with other items.

If your claim is denied due to lack of information, not filed within 2 weeks of receiving or for other reasons: you will NOT be credited any amount.

WE MUST HAVE PHOTOS OF YOUR BOX CONDITION AND ITEMS AS WELL AS PACKAGING!

(if we do NOT have this: your claim will NOT be approved by our ship company.)

Please pull out ALL packing material when unboxing to ensure your items are in your box.

Small items may shift to the bottom. We also sometimes place small items inside large items.

If you are missing an item and your box is not damaged: please email us the above information.

Our team will go over camera filming of the time/day your box was packed to ensure your items were packed. If we see we made a mistake: we will refund immediately: any amount. If your items WERE placed in your box during packing: NO refund will be given.

Online Order Info:

I have decided I do Not want product that I ordered. Can I Cancel my Order & Get a Refund?

Painted Color Ceramics policy includes a $5 RESTOCKING fee per product for any order placed and cancelled-

IF THE PRODUCT HAS NOT LEFT OUR STUDIO.

Orders that have left the studio are in a NO REFUND policy. Period.

If your order has NOT left the studio: we will deduct the $5 per item restock fee from your balance paid: and REFUND YOU the remaining amount plus ship costs. (if any) You will also be charged a $3.95 Handling fee.

I have broken, frozen or damaged product in my shipment. Can I get a refund?

All Sales Are Final Once Paid. We have a NO REFUND POLICY.

Please see above on how to "File a Claim".

Why do you not ship paints in winter months?

Its Montana. Our temps can be below freezing. Paints freeze and then are no good. We do not ship liquid products between the end of November to mid March. If your liquids DO arrive frozen: please file a claim as above.

I placed an order but can not pick it up right away. How long will you hold my order?

We hold PAID orders for PICK UP up to 30 days. Orders left over 30 days are returned to stock with NO REFUND. If you are ill or can not make it right away: please contact us. We are happy to work something out. Cancelled orders with 7 days will be charged a $5 restocking fee per item. Handling fees are NON REFUNDABLE. PICK UP TIMES are In Studio every Saturday 11:00-3:00pm (your items may be left outside if we are not available)

How long will it take to receive my order?

We generally ship orders within one week. Everything on our website in stock is ready to ship. We process orders in the order they are received. During busy months (Christmas and Easter Season) your order may take up to Two weeks to process.

We DO offer a “Rush My Order” option for an additional $20. Add it to your cart at checkout to get your order bumped to the top of the list. You will then ship within 2-3 days.

Where do I find my tracking number on my order?

Please check your junk mail if this is your first time ordering. We send a direct email with the items being shipped along with your tracking. You will also receive a tracking number from the ship company. (UPS or USPS or FEDEX) Your tracking number is also on your online portal here on our website. Be sure you are logged in!

All of my items were not in stock but I paid for them. Will they be on back order?

No. When we process your order, if an item is out of stock, we REFUND YOU to your method of payment. You will need to reorder the item when it is available in stock again. We do try our absolute best to keep our inventory up to date: but sometimes items slip through the cracks. We are a small business…not amazon.